No big problem Garry,you really are predictable. On the basis that my driver did not come back with it Friday last, when I returned a carpet set supplied the wrong colour ( at my expense) and you were uncontactable on monday,and all week ( my phone numbers blocked? others got through) I ordered one from elsewhere, it came Wed, less money ( by £15) and was fitted Thurs.
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One thing you should remember Garry is that you are only a shop, and the most important people in that shop are the customers, especially the regulars who pass recommendations to others and have been with you a long time. If you don't value those customers then you value nothing.
In my opinion you have done well and found a market waiting to be tapped but you have to be careful that with success arrogance doesn't become you. My driver was less than impressed I'll say with your attitude.,
Personally I don't care if you choose not to supply me any more, thats up to you, there are plenty who have volunteered to order on my behalf but just having bought an N reg green VX80 manual for spares and hopefully a 12V auto to come I shouldn't need a lot from elsewhere to keep my little fleet of 80's going.