Andrew Prince
Well-Known Member
- Joined
- Feb 23, 2010
- Messages
- 2,232
I bought an item that was described as brand-new, unopened and unused on eBay. When it arrived, it clearly had been opened and was not brand-new, plus the power cord was missing.
Various emails back and forth didn't resolve things - seller first insisted that the power cord had been included, then admitted he still had it. He claimed that he didn't intend to advertise as brand-new etc but because he posted the advert from his phone it just ended up like that. And you can imagine the rest of the saga. His final position is he doesn't accept returns and I have the item, so tough 5hit basically.
The question to the battle-scarred eBayers here - what is my best recourse here? I've opened an eBay dispute but that looks like it will take ages. Should I be doing something else? Contacting paypal?
Cheers,
Various emails back and forth didn't resolve things - seller first insisted that the power cord had been included, then admitted he still had it. He claimed that he didn't intend to advertise as brand-new etc but because he posted the advert from his phone it just ended up like that. And you can imagine the rest of the saga. His final position is he doesn't accept returns and I have the item, so tough 5hit basically.
The question to the battle-scarred eBayers here - what is my best recourse here? I've opened an eBay dispute but that looks like it will take ages. Should I be doing something else? Contacting paypal?
Cheers,