Why not phone the airport its worth a punt they are so competent they can lose whole planes but sometimes an introduction along the lines of " hiya love its probably not your job but i wonder if you can do me a favour" gets a response from a human being .
Depending on how lost the package is, I'm at Bucharest airport as I speak, do you want me to ask? Or at Istanbul when I get there in about 2 hours?
I was on a ski holiday transfer flight from Bucharest to Lyon via Malpensa Milan, going to Val d'Isere and I missed the connection flight due to a security strike, meaning an 8 hr wait for the next flight to Lyon.
On my 8 hrs of boredom walkabout, I saw my ski bag on a baggage truck on the apron at Malpensa. "Oh great" I thought, "my bags will be coming with me on the next flight, how organized they are".
Didn't see that bag again for 6 days, by that time the ski holiday was almost over!
I'm not making light of the situation, but jibing at the sender isn't going to help matters, any investigations Andy does are a sign of his good intentions and along with posting prior to receiving the money, proves his character, IMO.