Well after catching up with this thread about BT,Sky, TV licences etc it’s good to know I’m not alone doing battle too, I’m surprised nobody has mentioned British Gas - until now!
So there I was acting as executor for a relative’s estate and dealing with their property which became empty in Feb 2022, this involved dealing with all the usual suspects, local council, utility companies,banks etc and to be fair all of them were really helpful, so much so that they made my job a whole lot easier, except of course British Gas!
After emailing them that the property was empty the bill’s started to arrive, anything from £5 to £500! A couple of emails didn’t get any response then months later a credit note arrived with no explanation followed by a cheque in the next post.
Great I thought someone has finally got to grips with this - nope! The threatening letters started soon after, demanding payment of exactly the same amount as the effing credit (you couldn’t make it up!)
Five minutes on Google gave me the chief exec’s email address, so I fired one off mid afternoon and lunchtime the following day I got a call from one of his minions, got the usual excuse about the account being “migrated” to a different system and getting lost somewhere but the bottom line was he cleared the account and suggested I cash the cheque as compensation!
So the moral of the story is forget the call centre in India, go straight to the top!