Upracks roof rack, not impressed

[moggy1968]

So, part of my expedition build was an upracks roof rack. within a few weeks, the weld at the rear had failed

here's a vid

https://www.youtube.com/watch?v=TDBXyw0BaM8

upracks, the bunch of wankers, didn't want to know and wouldn't fulfill their legal obligations to sort the problem out. I bought this from a European supplier so the expense and aggro of taking them to court under european consumer law just wasn't worth the hassle, so I set about looking into getting it fixed. It became apparent that one of the rear rails was bent. Almost certainly this had happened during manufacturing. the factory had then attempted to weld the bar up, so making it look straight. Unfortunately the strain on the weld was too much and it let go shortly after I got the rack. It had carried no weight.

So, I went to see my mate stringer who runs a fabrication business in Westbury and he sorted it out for me, a very fine piece of work!!

If any one needs any fabrication work doing I'll pass you his details, just PM me.

he even lined up the groove on the plate with the inset on the rack!! IT looks damn near factory spec

 

[Chris]

Well I'd look at Patriot. Sure they got my rack wrong, but just had a call from the owner - yes Sat night, 10.30 at night, and they coming to put it right at 09.00 tomorrow. Sunday.

 

[moggy1968]

that sounds a bit more like it. Any company can make a mistake or have a problem with a product. What marks the good companies out from the shit is how they then deal with that.

It's easy to be good when everything is ok, it's how you sort out the problems that really makes you stand out.

 

[Chris]

I agree. It's actually Paul Hogarth who is coming. As far as I am aware, he's the owner. He's been clear that the only outcome is one where I will be happy. End of story. Well I can't argue with that.