goingdownsouth
Member
- Joined
- Jan 20, 2011
- Messages
- 199
I have a problem with an Optima Yellow Top Battery.
It was bought in November 2009.
This type of battery has either a 24 month or 36 month warranty.
I called to inform the 4x4 Outfitter that the Yellow Top is not holding charge. They suggested a Deep Cycle charger and then to try it again. This was done a few times but battery still not holding charge for long. I had the battery electronically stress tested by my local Battery specialists which said this battery is knackered.
A certain 4x4 Outfitter refuse to honour the product warranty. They are stating it has a 12 month warranty.
I checked with the US manufacturers and it clearly states 36 month warranty!
The Outfitter recon the UK only offer a 12 month warranty on these Optima batteries.
What is my rights as a Customer?
Any suggestions?
It was bought in November 2009.
This type of battery has either a 24 month or 36 month warranty.
I called to inform the 4x4 Outfitter that the Yellow Top is not holding charge. They suggested a Deep Cycle charger and then to try it again. This was done a few times but battery still not holding charge for long. I had the battery electronically stress tested by my local Battery specialists which said this battery is knackered.
A certain 4x4 Outfitter refuse to honour the product warranty. They are stating it has a 12 month warranty.
I checked with the US manufacturers and it clearly states 36 month warranty!
The Outfitter recon the UK only offer a 12 month warranty on these Optima batteries.
What is my rights as a Customer?
Any suggestions?