Ultraleds

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Guest

Guest
If you consider buying stuff from this guy ( www.ultraleds.co.uk in
Leicester), don't waste your money! Ask me how I know...
--
Rgds,
Roman (London, UK)
'92 HDJ80
 
G

Guest

Guest
Go on Roman. Tell us...
On 12/7/05 10:42, "Roman" <[Email address removed]> wrote:
--
Jeremy Llewellyn-Jones
07831 458 793
 
G

Guest

Guest
Yea Roman tell us.
John C
----- Original Message -----
From: "Jeremy Llewellyn-Jones" <[Email address removed]>
To: <[Email address removed]>
Sent: Tuesday, July 12, 2005 10:50 AM
Subject: Re: [ELCO] Ultraleds
 
G

Guest

Guest
Yes, do tell us!!!
Oh go on, go on, go on, go on..............
Pete
john byrne wrote:
 
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G

Guest

Guest
On 7/12/05, Peter Browning <[Email address removed]> wrote:
OK, you've meade me do it !
I've bought some LED replacement lamps from them at the time when they
were one of the first in the market.
Two festoon bulbs conked out after a couple months. Not exactly my
idea of product quality. but I said 'well it's only a couple quid" and
bought another one. It failed soon afterwards.
I should have stopped right then, but somehow I decided to buy from
them a MR16 cluster bulb for a caravan. As the project was delayed, it
sat on the shelf for several months. When it was finally fitted, it
only lasted a few months because half of the LEDS in the cluster went
dead.
I rang the guy and asked him why it may have happened. He said it must
have been burned out because the caravan voltage supply is not
stabilised. When I asked him politely why does he advertise the bulb
as suitable for caravan lighting, I didn't get a straight answer, but
he told me to send the bulb for replacement.
After two weeks I rang him to enquire. I was told it's been sent back
to the manufacturer and it woud take a while. When I remarked it's
already taken a little while, there was a long pause after which I was
told the bulb would not be replaced because it's out of warranty.
If he had told me straight away it wasn't a warranty issue (albeit it
would be my word against his) I'd say tough luck - it's rubbish and I
won't buy it again. But the guy isn't honest in his approach to
handling customer complaints. It would also spare me the trouble of
sending it back to him, paying postage and waiting two weeks
eventually to be told to bugger off.
OK, it's not a matter of life and death, but as a customer who had
made Ultraleds a few quidy already I don't think I deserve to be
messed about and lied to.
Caveat emptor ....
--
Rgds,
Roman (London, UK)
'92 HDJ80
 
G

Guest

Guest
I am courious now. I bought 2 times stuff from there ... via web to deliver in Portugal.
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G

Guest

Guest
Hey Roman
Your absolutly right, it does not matter whether its a couple of quid or
thousants , it all boils down to custemer relations or lack of them in your
case. The least he should have done was give you a replacement bulb and for
all the hassle something else to keep you happy, and hope you return. I
bought some stuff from Difflock in the UK over the web and there was a
problem with one piece from an axle stand and I just sent them an e-mail.
Within a few days (good from the UK) I received the replacement part and a
free T-shirt and a written apology, now thats good customer relations. So do
shop at DIFFLOCK they are good guys on our side. Roman your right not to put
up with shit from any guys who take your money for a product or service
and then when a problem happens they dont want to know.
John C
92HDJ 80 1HDT Ireland
----- Original Message -----
From: "Roman" <[Email address removed]>
To: <[Email address removed]>
Sent: Tuesday, July 12, 2005 12:31 PM
Subject: Re: [ELCO] Ultraleds
On 7/12/05, Peter Browning <[Email address removed]> wrote:
OK, you've meade me do it !
I've bought some LED replacement lamps from them at the time when they
were one of the first in the market.
Two festoon bulbs conked out after a couple months. Not exactly my
idea of product quality. but I said 'well it's only a couple quid" and
bought another one. It failed soon afterwards.
I should have stopped right then, but somehow I decided to buy from
them a MR16 cluster bulb for a caravan. As the project was delayed, it
sat on the shelf for several months. When it was finally fitted, it
only lasted a few months because half of the LEDS in the cluster went
dead.
I rang the guy and asked him why it may have happened. He said it must
have been burned out because the caravan voltage supply is not
stabilised. When I asked him politely why does he advertise the bulb
as suitable for caravan lighting, I didn't get a straight answer, but
he told me to send the bulb for replacement.
After two weeks I rang him to enquire. I was told it's been sent back
to the manufacturer and it woud take a while. When I remarked it's
already taken a little while, there was a long pause after which I was
told the bulb would not be replaced because it's out of warranty.
If he had told me straight away it wasn't a warranty issue (albeit it
would be my word against his) I'd say tough luck - it's rubbish and I
won't buy it again. But the guy isn't honest in his approach to
handling customer complaints. It would also spare me the trouble of
sending it back to him, paying postage and waiting two weeks
eventually to be told to bugger off.
OK, it's not a matter of life and death, but as a customer who had
made Ultraleds a few quidy already I don't think I deserve to be
messed about and lied to.
Caveat emptor ....
--
Rgds,
Roman (London, UK)
'92 HDJ80
 
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