Paul
Well-Known Member
I know this is not quite the same but a little relevant.
I am with Flux and had to make a claim some years ago as my kitted out 2002 Defender 110 was stolen. It was a strange model as had every single factory fit option fitted to it as it was a G4 Challenge model but not in the orange colour.
After first reporting it, very quickly it was decided that it would have to be passed on to an outside company as i was claiming it was worth £15,000 due to the A1 condition of the vehicle and all the accessories i had fitted (all declared to Flux and approved) Flux said they can only assess up to a certain amount internally. This was very quickly reduced to £8,000 as this was the price that Glasses Guide said.
This got me going and i started putting together a pack of similar vehicles for sale elsewhere and the prices they were selling for. A list of the accessories and what it would cost to replace them as this is what i would be out of pocket for, and surprisingly they took all this on board but the outside company started to argue saying things like bash plates are wearing items and as i couldn't prove the full LR service history (the book was in the car!) that would be an automatic reduction of 15%!!! This had me well pissed off so i wrote a letter to them stating that i am a very stubborn person, and if it took the entire cost of the claim to make sure i got what i thought was fair then i would do that out of principle!
I was then refered back onto Flux and they were great as they talk to you like a human. Don't know who the guy was but he said "let me call you back" In the meantime he had called around some accessory suppliers and called the original garage who sold the vehicle and got the spec sheet on it and even got them to check the LR database for the service history and called me within one hour with an offer quite close to what i wanted and i acepted then and there and had the money the next day. So a big thumbs up for Flux, but i did have to go on the offensive to make sure i got what i thought i was entitled to.
I am with Flux and had to make a claim some years ago as my kitted out 2002 Defender 110 was stolen. It was a strange model as had every single factory fit option fitted to it as it was a G4 Challenge model but not in the orange colour.
After first reporting it, very quickly it was decided that it would have to be passed on to an outside company as i was claiming it was worth £15,000 due to the A1 condition of the vehicle and all the accessories i had fitted (all declared to Flux and approved) Flux said they can only assess up to a certain amount internally. This was very quickly reduced to £8,000 as this was the price that Glasses Guide said.
This got me going and i started putting together a pack of similar vehicles for sale elsewhere and the prices they were selling for. A list of the accessories and what it would cost to replace them as this is what i would be out of pocket for, and surprisingly they took all this on board but the outside company started to argue saying things like bash plates are wearing items and as i couldn't prove the full LR service history (the book was in the car!) that would be an automatic reduction of 15%!!! This had me well pissed off so i wrote a letter to them stating that i am a very stubborn person, and if it took the entire cost of the claim to make sure i got what i thought was fair then i would do that out of principle!
I was then refered back onto Flux and they were great as they talk to you like a human. Don't know who the guy was but he said "let me call you back" In the meantime he had called around some accessory suppliers and called the original garage who sold the vehicle and got the spec sheet on it and even got them to check the LR database for the service history and called me within one hour with an offer quite close to what i wanted and i acepted then and there and had the money the next day. So a big thumbs up for Flux, but i did have to go on the offensive to make sure i got what i thought i was entitled to.