Hey Chris - okay - an example: arranged to visit Nene to look at a truck. Explained that me, Jan (pregnant) and Kassie (then 2) were driving out of our way to visit whilst in the UK. "No problem - see you at 2pm, we'll show you around". We arrive at 2pm, no sign - sales manager has gone to lunch, but will be back soon. We were left to our own devices in the car park. 3o mins later - no one. Went back in the office - "oh, sorry, he's on his way now". Another 3o mins and he eventually rocks up having had a very long lunch. He then spent most of the rest of the time complaining about security and people nicking stuff. Vehicle we were interested in was buried in a corner and we wouldn't be able to drive it today... But he was keen to talk about the price and what upgrades they could do for us. Needless to say, vehicle was not bought...
Sorry to hear that you wasted time, time is more valuable as you get older ( I know) it’s a shame that whoever the owner was then didn’t get to hear of the lack of service/ commitment, maybe they could have livened things up for you, but let’s face it, when we get really good service these days, it’s a surprise and a delight, in fact we tell the world when we do, I remember when I used to use scrapyards for parts, you would go to guy in charge, ask him for such and such for a so and so, and he would reply, “yep, down the yard” , and off you would go in search for a non existing part, and upon a remark to say you couldn’t find the car/part, it would be, “oh I thought you said a so an so” not the item you asked for, well, they don’t exist now, do they? We have all gone somewhere else, But it’s funny how bad service firms still seem to prosper, we have to vote with our feet and if you get bad service don’t tell them, tell others.
My experience with said company was a few years ago 2hen I was looking for a roof rack, it was at a Billing Land Rover “ do” and to be honest they were good, but, too expensive for my budget, best regards to all, Bill Westley