Hey Chris - okay - an example: arranged to visit Nene to look at a truck. Explained that me, Jan (pregnant) and Kassie (then 2) were driving out of our way to visit whilst in the UK. "No problem - see you at 2pm, we'll show you around". We arrive at 2pm, no sign - sales manager has gone to lunch, but will be back soon. We were left to our own devices in the car park. 3o mins later - no one. Went back in the office - "oh, sorry, he's on his way now". Another 3o mins and he eventually rocks up having had a very long lunch. He then spent most of the rest of the time complaining about security and people nicking stuff. Vehicle we were interested in was buried in a corner and we wouldn't be able to drive it today... But he was keen to talk about the price and what upgrades they could do for us. Needless to say, vehicle was not bought...